CUSTOM DRESSES REFUND POLICY:
Because these items are made-to-order, we cannot accept returns or exchanges unless the product has a defect, there was an error made on our part or the wrong product was shipped. If you need to cancel an order, you may do so within 24 hours of order placement to receive a full refund. After 24 hours your order will start processing and cannot be cancelled.
READY TO WEAR ITEMS REFUND POLICY:
Collections such as our Forever Stardust Collection can be exchanged within 7 days of receiving for a different size or credit. Because these are special occasionwear, returns are not accepted. Accessories are final sale.
To make an exchange, please email us at firstname.lastname@example.org with your order information and we will email you a return label to send your product back.
All domestic orders are mailed via mail that includes tracking and insurance. Marais Sky is not responsible for lost or damaged packages. Every package is however mailed via mail with tracking and insurance.
Orders are typically delivered within 1-3 business days after production of item is complete.
Custom collection orders currently take 2-3 weeks for production.
Accessories, tutu skirts and playsuits require 1 week production time.
Rush orders are welcome at a $20 rush fee. If you need a dress on a specific date please email us BEFORE you place your order to coordinate - email@example.com.